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Hello and welcome to Four Grafx Premium Support System!

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(few lines of css or js). If you want custom work done to the theme, send us an email with as much details as you can(links, screenshots, words) and if we have the necessary time and the project is doable will provide you with a proper quote! Our hourly rate is $50.

4. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer(the search engine of this system doesn't work well, so please try search titles in the page).

6. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..

7. Please be polite! We will try to do our best in order to make everyone happy!

  Public Ticket Activity

Juan Guillermo Polanco Problem with sidebar menu   Updated 1 day ago   3   SmartOn - Multi-Purpose Ultimate Joomla Theme Most recent comment from Oliver Mayer:Hi Juan,I don't find the Sidebar Menu! Have you still active? Where is it?Cheers, Oli Stephane Adapting template structure   Updated 3 days ago   1   BRAINK - Multipurpose One Page / Multi-page Template Most recent comment from Stephane:Hello!I believe my question is fairly simple, however not being very adept with this I figured I would ask. I purchased this template in the hopes of using it with Zoho Sites services as they offer ... Jose Google Maps Error   Updated 6 days ago   2   AVENDOR - One Page / Multi Page Multipurpose Most recent comment from Martin Schmid:I'm having the same issue. Didn't change any code at all, just opened the downloaded files (Feb 4). It appears after opening any site. Matthias Braink Options?   Updated 1 week ago   7   Braink - Responsive Multi-Purpose Joomla Template Most recent comment from Oliver Mayer:Hi Matthias,super :-)) die Portfolio Erweiterung passt für alle Templates und ist universell einsatzbar!! Ich empfehle aber das WS-Portfolio Menu und nicht das normale ;-))Gruß Oli Eirik Iverson Compatible Extensions-Tiles, Art Sexy Lightbox, A/B Test for Joomla   Updated January 17, 2016   2   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer:Hi there,there are no known problems with this Extensions! Of course it's always hard to say, in the JED are nearly 10.000 Extensions and we can't test everyone of course! Normally it should work, we ... Eirik Iverson background color   Updated January 14, 2016   5   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer:All right Eirik,sorry that I can't better assist but some things look really easy but are hard to manage! Especially since the responsive Age has started all becomes more and more complicated ... Michael Diels featured image   Updated January 5, 2016   2   SmartOn - Multi-Purpose Ultimate Wordpress Theme Most recent comment from Levon Manucharian:Hi Michael,All the available layout can be set via Smarton => Blog settings section in theme's admin panel. I'd also recommend to check the page templates - there are 3 blog page templates ... Martin Login   Updated January 5, 2016   2   RiverS - Joomla Most recent comment from Oliver Mayer:Hi Martin,hmm,. thats really strange! I tested also the original Password and it also doesn't work! I think the best way will be to reset the admin Password! Here's a Tutorial how to do ... Joseph Template "reset"?   Updated December 28, 2015   2   Braink - Responsive Multi-Purpose Joomla Template Most recent comment from Oliver Mayer:Hi Joseph,sorry for the delay, we were not online over Christmas Days.To your problem: I really never heared about that. And also sorry to say but I have no explaination for this ... :-/Does it work ... Marco Sbolgi Problem with quickstart   Updated December 21, 2015   1   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Marco Sbolgi:In my avendor-multipage-quickstart , there is all file but not the Akeeba quickstart... Why ??This is not a quickstart..If i unzip the folder and insert all in FTP , i can't create an account.. ... Lee Fullscreen   Updated December 21, 2015   1   SmartOn - Ultimate Boostrap HTML5 Responsive Theme Most recent comment from Lee:Hi,Is it possible to show the slider-wrapper in the index file fullscreen ?Thanks, Chris Dunn Script errors - missing definitions   Updated December 20, 2015   2   SmartOn - Multi-Purpose Ultimate Joomla Theme Most recent comment from Oliver Mayer:Hi Chris,that are no errors, only notices :-)) please check the attached Articlehttp://www.ws-theme.com/support/faq/60-how-to-turn-php-error-reporting-to-another-level-in-joomlaCheers, Oli Денис Стародубцев Dropdown menu   Updated December 15, 2015   3   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Денис Стародубцев:Ok. Thanks. Anny language file   Updated December 15, 2015   2   Braink - Responsive Multi-Purpose Joomla Template Most recent comment from Oliver Mayer:Hi Anny,the Template has no language file! What you want to change??Cheers, Oli Koray Youtube videos on lightbox   Updated December 5, 2015   4   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer:Hi Koray,you're absolute right :-)) this is also a good Solution to modify the Core of the Lightbox ;-)) I will mark this Ticket for me :-DThanks for sharing a Solution!Cheers, Oli
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