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Hello and welcome to Four Grafx Premium Support System!

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(few lines of css or js). If you want custom work done to the theme, send us an email with as much details as you can(links, screenshots, words) and if we have the necessary time and the project is doable will provide you with a proper quote! Our hourly rate is $50.

4. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer(the search engine of this system doesn't work well, so please try search titles in the page).

6. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..

7. Please be polite! We will try to do our best in order to make everyone happy!

  Public Ticket Activity

thomas ana Problem with Joomla 3.6.2 - form labels dissapear   Updated 2 weeks ago   2   SmartOn - Multi-Purpose Ultimate Joomla Theme Most recent comment from Oliver Mayer: Hi Thomas, please add this to the CSS Section of the Template to avoid this Problem! It's a Bug with Compatibility between Bootstrap Version 2 and 3 ... .control-label label { display: ... John fa-icons not being centered in circle   Updated August 4, 2016   1   BRAINK - Multipurpose One Page / Multi-page Template Most recent comment from John: if you look at our home page it, the icons are not being centered to the circle, we've tried resizing them, add padding etc... also compared the code from the default template and still unable ... John Parallax effect not working on background images   Updated August 4, 2016   6   BRAINK - Multipurpose One Page / Multi-page Template Most recent comment from John: Good day, thank you for all your help with this template, much appreciated.  We've noticed that the parallax is working properly now, however, the background image does not come in with the ... Boris Waldmann Carousel Module   Updated August 3, 2016   6   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Hi Boris, ich merke gerade das der Fehler bei mir nur auftaucht wenn ich versuche die "Pfeil Button" zu benutzen, sonst klappt es wunderbar! Aber da die Fehlerkonsole auch nichts ausspuckt kann ... luca icons   Updated July 29, 2016   2   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Hi Luca, I think they will be in the Home Article. They are done with Shortcodes as I know. Cheers, Oli Infinite Technology Source full width vs medium width   Updated July 22, 2016   3   BRAINK - Multipurpose One Page / Multi-page Template Most recent comment from Infinite Technology Source: I'll try again reaching out to see if you can assist with my issue below, thanks. William Elizondo Change menu width   Updated July 19, 2016   2   RiverS - Joomla Most recent comment from Oliver Mayer: Hi William, if you want to handle this you have to change the Grid Width directly in the index.php of the Template! Search for the Sidebars. Cheers, Oli Koray googlemap   Updated July 11, 2016   6   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Hi Koray, thanks so much :-)) I have "starred" this Article for other ones :-D Cheers, Oli Koray Modal Seach Box   Updated July 7, 2016   4   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Glad that I could help :-)) Vladimir Oparin Problem with parallax background when offcanvas is open   Updated July 4, 2016   2   Braink - Responsive Multi-Purpose Joomla Template Most recent comment from Oliver Mayer: Hi there, I have now tested several Things but I don't found a Solution :-( Cheers, Oli Jorge Google maps   Updated June 29, 2016   8   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Yes would maybe the best. Sorry that I can't fix it ... Bentley Foong Liviconds v.14   Updated June 27, 2016   8   AVENDOR - Responsive Multi-purpose Joomla Template Most recent comment from Oliver Mayer: Hi Jorge, in the Template Livicons are integrated, NOT Livicons Evo ... so sorry, but this is not possible! Cheers, Oli Jose Google Maps Error   Updated June 20, 2016   3   AVENDOR - One Page / Multi Page Multipurpose Most recent comment from Cosmin Iorgus: Hi Jose. Still got the issue? Cheers Kemal Set the active button on navigation bar   Updated June 20, 2016   2   SmartOn - Ultimate Boostrap HTML5 Responsive Theme Most recent comment from Cosmin Iorgus: Hi Kemal, Do you still need help with your issue? Let us know. Cheers John Banner background images not displaying properly   Updated June 6, 2016   2   BRAINK - Multipurpose One Page / Multi-page Template Most recent comment from Cosmin Iorgus: Hi John, Not sure you still have issue with this but here is why your background is behaving like that. You are using the parallax header. That means the background image of the parallax is ...
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