Hello and welcome to Four Grafx Premium Support System!

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(few lines of css or js). If you want custom work done to the theme, send us an email with as much details as you can(links, screenshots, words) and if we have the necessary time and the project is doable will provide you with a proper quote! Our hourly rate is $50.

4. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer(the search engine of this system doesn't work well, so please try search titles in the page).

6. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..

7. Please be polite! We will try to do our best in order to make everyone happy!

Public Tickets

thomas ana Problem with Joomla 3.6.2 - form labels dissapear   SmartOn - Multi-Purpose Ultimate Joomla Theme   Updated August 15, 2016 at 12:51am   2 Most recent comment from Oliver Mayer:Hi Thomas, please add this to the CSS Section of the Template to avoid this Problem! It's a Bug with Compatibility between Bootstrap Version 2 and 3 ... .control-label label { display: inline-block ... John fa-icons not being centered in circle   BRAINK - Multipurpose One Page / Multi-page Template   Updated August 4, 2016 at 1:14pm   1 Most recent comment from John:if you look at our home page it, the icons are not being centered to the circle, we've tried resizing them, add padding etc... also compared the code from the default template and still unable to get ... John Parallax effect not working on background images   BRAINK - Multipurpose One Page / Multi-page Template   Updated August 4, 2016 at 12:34pm   6 Most recent comment from John:Good day, thank you for all your help with this template, much appreciated.  We've noticed that the parallax is working properly now, however, the background image does not come in with the parallax ... Boris Waldmann Carousel Module   AVENDOR - Responsive Multi-purpose Joomla Template   Updated August 3, 2016 at 11:11am   6 Most recent comment from Oliver Mayer:Hi Boris, ich merke gerade das der Fehler bei mir nur auftaucht wenn ich versuche die "Pfeil Button" zu benutzen, sonst klappt es wunderbar! Aber da die Fehlerkonsole auch nichts ausspuckt kann ich da ... luca icons   AVENDOR - Responsive Multi-purpose Joomla Template   Updated July 29, 2016 at 5:43am   2 Most recent comment from Oliver Mayer:Hi Luca, I think they will be in the Home Article. They are done with Shortcodes as I know. Cheers, Oli